Privacy Policy

Introduction

Welcome to https://radiator-repair-service.vibereports.co.uk! We are committed to protecting your privacy and ensuring that your personal data is handled with utmost care. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of information from our website visitors and users. By using our services, you agree to the terms described here.

Scope

This policy covers all aspects of our online presence, including but not limited to, our official website, mobile applications, online forms, and any other digital services offered under the Radiator Repair Service brand. It is important to understand that this policy does not extend to external platforms, websites, or services linked from our site, as they have their own privacy policies that govern data handling practices.

Processing Activities

Your interactions with us may involve various data processing activities, including:

Account Creation: When you create an account on our platform, we collect your name, email address, and other registration details.
Service Usage: We track how you interact with our services, including the features you use and the content you access.
Communications: If you choose to receive updates or newsletters from us, we’ll keep a record of your communication preferences.
Transactions: For any purchases or payments made through our platform, financial information is processed securely.

Personal Data Collection

We collect several types of personal data to enhance your experience and provide tailored services:

Account Information: This includes your user name, registration ID, and profile details.
Payment Details: We secure cardholder data and transaction records for billing and payment processing.
Financial Records: Financial information is collected for accounting purposes and to understand customer spending patterns.
Purchase History: We track your buying behavior, product preferences, and order details to improve our services.
Mobile Device IDs: Unique identifiers from your mobile device help us provide personalized experiences on mobile applications.
Location Data: With your consent, we may access location information to offer location-based services or customize content.
Feedback and Reviews: Your feedback, reviews, and ratings are valuable for improving our products and services.
Social Media Profiles: We may collect data from social media platforms when you choose to connect your account with us.
Product Interaction: Details about the products you view, search for, or purchase on our site are recorded.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience and gather analytics data:

Strictly Necessary Cookies: These ensure basic functionalities of our website, such as page navigation and access to secure areas.
Preference Cookies: They remember your settings and preferences, like language choices or content personalization.
Analytics Cookies: Used to analyze traffic and provide insights on how users interact with our site, helping us improve performance.

Users can manage their cookie preferences through our Cookie Manager tool, allowing control over non-essential cookies.

Data Retention and Deletion

We adhere to data retention policies for different types of personal data:

Account Information: Retained until the account is active or closed at the user’s request.
Payment Details: Securely stored for as long as necessary for billing, fraud prevention, and legal compliance.
Purchase Records: Kept for a period after the purchase to support returns and warranty claims.
Analytics Data: Aggregated and anonymized after a specified period, ensuring individual data privacy.

Once the purpose of data collection is fulfilled, we delete or anonymize the information unless required by law to preserve it.

Security Measures

We implement robust security measures to safeguard your personal data:

Data Encryption: We use encryption protocols to secure data during transmission and storage.
Secure Third-Party Processing: For certain services, we engage trusted third parties who adhere to strict privacy standards.
Access Controls: Only authorized personnel have access to sensitive data, ensuring confidentiality.

Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 18. Our services are designed for a general audience, and we encourage parents and guardians to monitor their children’s online activities.

Your Rights

Depending on your location, you have certain rights regarding your personal data:

Access: The right to request access to your personal data and its current use.
Rectification: Correction of inaccurate or incomplete information.
Erasure (Right to be Forgotten): Deletion of your data from our systems upon request.
Restriction: Limitation on the processing of your data under certain circumstances.
Data Portability: The ability to transfer your data to another service provider.
Objection: Objecting to the use of your data for specific purposes, including marketing.
Non-Discrimination: Right to be free from unfair treatment due to exercising your privacy rights.

To exercise these rights or seek further information, please contact our Data Protection Officer using the details provided below.

Changes to Privacy Policy

We reserve the right to update this policy at any time. Any modifications will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we handle your data.

Contact Information

For privacy-related inquiries, unsubscribe requests, or feedback, please contact us:

Email: [email protected]
Postal Address: Radiator Repair Service, Privacy Team, [Address], Country (to be provided).

We value your trust in handling your personal data, and this policy is designed to ensure transparency and accountability in our practices.